State Farm® Insurance Agent Natalie Reyes

"Melissa is very knowledgeable in what her company has to offer it's clients. Pleasure to talk with."

"Was at my bank refinancing my auto loans and the State Farm app showed my insurance as current but when I went to get the insurance cards they still showed expired. I even tried online, so I called Natalie Reyes office and Ethan answered! Conversation was all but 5 minutes, he understood exactly what I needed and sent my current updated insurance cards to my email immediately! The process was so smooth and easy! The best thing was it was FAST! I am 100% happy I switched over to State Farm a few years ago! Natalie Reyes office has been the best!"

"Today I visited my State Farm office after joining them earlier this month after discontinuing a 30 year plus membership l had with Allstate. All three of my autos are now covered by SF. Plus it’s now at a lower rate.My switch was made possible by Account Representative Melissa Ponzopena. I’ve met lots insurance agents and representatives though out my years, And Melissa has knowledge in all aspects of her industry.She listened to me and guided us though all the details of coverage. Her communication skills are indeed excellent. This young lady gives me hope for our newer generation of adults that have honest business practices.This State Farm office is highly recommended to anyone who values customer service. Thanks again, Adan Rivera"

"I been with them many years!!!! They messed up my policy when last year January 2025..I came to there office to added the new Toyota RAV4 2025 and my wife to policy make sure to get coverage, I kept asked them my wife get coverage on policy and they say YES, she can use 3 vehicles and get coverage if something happens Last couple days I try to get contacted to there office Ms Tina or Rachel to needs the letter to make sure my wife name on the policy coverage They called me back and say my wife not on the policy, she not get coverage if something happens . Lol I don’t know how they messed up paper work very important like that if my wife get something happens Please don’t go to there agency if you feel unsafe Update On January 9/2026 I received an email from Myra G Lopez after I complained their office messed up my wife paperwork for coverage on auto insurance They said they want correct results matter This is how results matter from their office They went up price on my auto policy renews with good drivers, no claims, no accident and no tickets Now they want increasing money to adding my wife name on policy …they are messed up my wife paperwork for coverage, we bought new Toyota RAV4 2025, that mean we want coverage for my wife if something happens on the road, texas got accident every single day…. Jesus ! How can their business make big mistake like that Please everyone beware to go to this office for bad service and try to scammers money with no reason"

"The best in the game, Melissa helped me and was super informative. Thanks"

"Draven helped me save money on my insurance and I referred him new clients to take advantage of this wonderful service"

"Mayra was such a joy to talk to! She really knows her stuff and made everything easy to understand. I absolutely recommend her."

"Ethan was GREAT. Thank you so much."

"Melissa has been a great agent so far. Had doubts about getting State Farm’s Auto Insurance but she was able to help me lower my rates and guide me throughout the entire process. I do 100% recommend Melissa for all your insurance needs."

"Crystal and her whole staff are amazing they are so quick to reply and answer any questions you have not only that they are so easy to work with 10/10"

"Customer service is stellar and very responsive to my questions and needs. Draven and Fernando were able to get my auto added very quickly!"

"Natalie goes above and beyond for her customers! She is very knowledgeable about retirement planning and investments. The entire team is professional and I highly recommend this office."

"Exceptional Service from Melissa! I had an outstanding experience working with Melissa Ponzopena at Natalie Reyes State Farm Insurance. She was professional, patient, and truly went above and beyond to help me understand my options. Melissa took the time to answer every question and made sure I got the right coverage for my needs—without feeling rushed or pressured. Her friendly attitude and attention to detail made the entire process smooth and stress-free. It’s rare to find someone who genuinely cares about their clients the way she does. I highly recommend asking for Melissa if you want exceptional customer service and peace of mind knowing you’re in good hands!"

"I'm very grateful for choosing state farm insurance Crystal helped me and was very professional and did an excellent job of explaining everything I needed to know again I'm very grateful."

"Crystal was very helpful. I called and had my resolution within minutes . It felt good not to have to wait days for answets."

"She was to the point and answered all my questions. Great experience as always."

"Myra is my agent she has shown me that I have nothing to worry about. I was found responsible for an accident that I was not at fault, but I was able to express my feelings in regards to the decision that was made against me and she was able to help me by reaching out to the right people and after further investigation I was found NOT RESPONSIBLE AND CLEARED. Once again Thanks"

"I want to rate this agent and her staff with negative stars. They are quick to take your money, quick to spam call you and upsell their services, but don't answer their phones when you call and don't return your call when you ask them to locate the reason they canceled your son's policy without any written or known reasons they can state. We bundled 3 autos and home insurance with this agent and when I asked why they don't answer, they say they're busy helping other customers. I asked for a return call and here I am 9 business day's later and my 17 year old son's insurance lapsed and no return call as to why their agency cannot insure his Lexus we purchased. This place is a joke, unprofessional, and probably pays their friends and family to rate this business. DO NOT! I repeat DO NOT go to this agent. We have no at fault accidents on our record and they are no help in locating why are policy keeps constantly getting raised."

"If you are in need of insurance please do yourself a huge favor and contact the Office of Natalie Reyes. Ask to speak with Melissa…..she is awesome!! She provided exceptional customer service! She answered all of my questions while being extremely professional and polite. She is very knowledgeable on the auto insurance policy options that State Farm had to offer. She made the experience very pleasant!! 10 out of 10!!!"

"Thank you Natalie Reyes State Farm team! Crystal was very professional and answered all my questions with great attitude and care! She made this experience easy for me and my family."

"I call for a quote few days ago. Yesterday got a letter saying that they obtained my wife credit information my wife an I never gave authorization to run our credit reports."

"Called the office and spoke with Natalie Reyes who was wonderful with being polite professional and patient with my new policy"

"I had the pleasure of speaking with Dina Quinones from State Farm, and she did an outstanding job assisting me with my policy review and purchase over the phone. Dina was professional, efficient, and extremely knowledgeable. She took the time to explain my options clearly and made the entire process seamless and stress-free. Her attention to detail and commitment to excellent customer service are truly commendable. I highly recommend Dina to anyone seeking reliable and professional insurance assistance."

"Natalie seems like a very nice young lady I do appreciate her calling me and explaining my policy to me thank you so much"

"I was so impressed by how helpful and pleasant Crystal was. Explained everything and made it very easy for me. It was a pleasure doing business with her. Pamela Watson"